Wednesday, August 26, 2009

I didn't want to have to do this..

...but I feel it's my last resort.

Dear Comcast,

Hello, Old Friend, we've been down this road before. Remember me? The one who wanted the tiny cable box? Well, it broke. So they gave me another one. Which broke. So they gave me another one. Which broke. So they gave me another one, which is currently broken, even thought I obediently waited around my house all day during my 9am-9pm window for the technician to fix it. This is the third cable box in three days, Comcast. Shape up. Or at least come watch my disgruntled children at 6am when they want to watch Sprout while I caffeinate myself. Gawd.



ComcastCares1 said...

I understand your frustrations. I will find out why the converters keep breaking. Most importantly, I would like to make sure that you get a converter that works perfectly. If you don't mind, will you please send me the phone number on the account so that I can help.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations

:lauren: said...

It's rather amazing to have a blogger representing comcast be more efficient (or at least quick to offer help) in attempting to solve the issue than the actual technician who never showed up. maybe we should all stop calling customer service and sitting on hold, and instead just blog about our frustration? Seems to be the only way to get a response.

I am interested to see if comcast does care, saki - post up if this actually worked. :)

Anonymous said...

I love it - although I still think its rather creepy! hahaha